FAQ’s About Our Customer Relationship Managers

FAQ’s About Our Customer Relationship Managers

For our landscape maintenance company, part of creating and maintaining luxury outdoor spaces is having customer service to match. At Milosi, servicing you well is our top priority. You can count on Milosi to be a quality driven company, with a perpetual passion for growth, and an unmitigated commitment to service. To give each of our ongoing maintenance clients a resource for any questions or concerns they have about their outdoor space or services, we assign each client with a Customer Relationship Manager (CRM). 

As a Milosi client, the CRM will be your go-to contact for any questions you may have about your property or Milosi services. Having a dedicated contact means that our clients have a readily available resource who is easy to reach and dedicated to ensuring the beauty of your property and your satisfaction. 

Who Are Our Customer Relationship Managers?

Each of our CRMs is a people person. Together, they are a team of experienced horticulture specialists who assess and maintain our clients’ properties. Each of our Customer Relationship Managers are qualified to assess your outdoor space, create solutions, and work with our crews to keep your property beautiful year-round. 

Our Customer Relationship Managers have extensive plant knowledge and familiarity with the Middle Tennessee environment, as well as a strong passion for plants, plant health, and the beauty of your outdoor space. From complicated problems like diagnosing plant health issues to recommending annual treatments that will work for your lawn, our Customer Relationship Managers are prepared to proactively resolve any issues that may arise on your property. 

Because of this extensive knowledge and experience, our Customer Relationship Managers are able to work with each of our clients on their property’s individual needs. They help create customized services and solutions based on your vision for your space and the needs of your plants. 

Our Customer Relationship Managers go above and beyond in their dedication to client satisfaction. As a company, we want our services to exceed your expectations every time. 

What Does a Customer Relationship Manager Do?

CRMs check in on our clients’ properties and ensure that they are growing beautiful year-round. As a Milosi client, you have access to your CRM whenever questions arise about your scheduling or services.

Our CRMs resolve issues and proactively work to address any client concerns. 

How Milosi Customer Relationship Managers Assess Your Property

As one of our ongoing maintenance clients, you will receive regular visits to your property by your specified Customer Relationship Manager. On that visit, the CRM will walk your property and personally assess the health of your landscape. Here, your CRM will run through an extensive checklist and inspect your entire property. This in-depth assessment allows us to resolve problems before they arise. 

Additionally, walking the property gives your CRM the opportunity to find enhancement opportunities to update your property. These are brought to our client’s attention 

What Can I Go To My Customer Relationship Manager For?

In short, anything. The CRMs are problem-solvers and are available as a resource, so if you have any questions or concerns about your property or your services, your CRM is available to help. 

Your CRM will reach out to you before and after their regular property walks to provide you with any updates regarding your property or any suggestions they have for enhancement. 

Having a CRM puts the care of your outdoor space into the hands of a seasoned professional with a passion for outdoor spaces. Milosi clients experience the difference of having a dedicated person who knows their property inside and out. Ready to get our team out on your property? Give our landscape maintenance company a call today! 

 “It was clear before, during, and after the project that quality, integrity, and customer service were of the utmost importance.”

– Ellen C.

“The various crews who did the work were all amazing. They all clearly took pride in their work and customer satisfaction their number one goal. Couldn’t be happier!”

– Gaetano C.